Important information
Do not go to the toilet in your harness. You will not be allowed back onto the course. We will then clean and sanitise your equipment.
When on the ground an instructor needs to be able to see your harness at all times. If you wish to leave their vicinity, make sure you have permission from your instructor.
The site closes at 5pm (unless you haven't completed your courses or an event is taking place). By continuing on your booking you agree to abide by these conditions.
For night time events and activities you and your group must acknowledge and agree that there is an increase in risk associated with undertaking them. Only proceed if you are sure you and your group understand these conditions.
No unaccompanied under 10's for events and night time courses
Payment Instructions
Payment due on receipt of invoice. Wild Pines Park Ltd registered VAT number is 392 5579 53. Please make cheques payable to Wild Pines Park Ltd, quoting your invoice number as the reference. Sent to: Wild Pines Park Ltd, 108-110 Station Road, Bardney, LN3 5UF.
To pay by BACs please use the following details:
Account Number: 23785629
Sort Code: 20-50-21
Wild Pines Park Limited – Company Registration Number 10227357
TERMS AND CONDITIONS OF BOOKING
The following comprise the standard terms and conditions of booking a ticket(s) for Wild Pines Park Ltd. In proceeding with the booking it shall be deemed that the Party booker and each and every guest has accepted them.
THE PRICE
The price payable for a ticket(s) shall be as set out in the booking confirmation
BOOKING CONFIRMATION
The party booker understands that these activities can be physically demanding and participants could sustain minor injuries e.g. grazes
The booking is confirmed once the company has received payment and you, the party booker, have received written confirmation from Wild Pines Park Ltd, this includes email and website confirmation (please check your spam folder).
RESTRICTIONS
There is an advisory height limit of 140cm. Anyone under this will need to be accompanied by someone over this height to help them operate the safety system on a 1:1 basis.
No refund will be given where a participant chooses not to take part, or is refused participation because they do not meet the stated requirements or do not follow instructions.
There is a strict weight limit of 17 stone (108kg). Anyone that doesn't fit into their harness correctly or who is close to this limit may be refused entry to the ropes course. Serious injury may result for anyone over this weight limit.
It is your responsibility to ensure that all members of your party meet these requirements.
Participants must be 6 years or older.
We are a no smoking site (including no naked flames of any kind unless prior written authorisation has been given). Do not smoke anywhere on site, if you are found smoking in your harness it will be the end of your session and you will be asked to leave.
You are not allowed to walk around the woodland in your harness. Instructors must be able to see you in your harness at all times.
REFUNDS
Refunds on the day are at the total discretion of Wild Pines Park. We are aware that these activities are not for everyone so please make sure that everyone in your group wishes to participate beforehand.
ALLOCATED TIME SLOTS
Once you have a confirmed booking, you will have an allocated time slot. It is best that you turn up 15 minutes prior to your allocated time. A missed time slot will be treated as a cancelled booking and no refund will be given. Whilst every effort will be made to accommodate you at a later time or date, this is often not possible.
CANCELLATION POLICY / CHANGE OF BOOKING - IMPORTANT - PLEASE READ
Bookings totalling less than £300 shall be entitled to cancel or change their booking, subject to us receiving your request for cancellation/change at least 7 days before the booked start time.
Bookings of £300 or more shall be entitled to cancel or change their booking, subject to us receiving your request for cancellation/change at least 28 days before the booked start time.
Any requests for cancellation/change must be made by emailing office@wildpinespark.com. Approved refunds are normally processed within 24 hours but may take up to 28 days depending on the payment provider and banking system. You will not be entitled to cancel within 7 days of the booked start time; however, you may, at our discretion, be allowed to change your time/date.
Please ensure you book for the correct amount of people as we are unable to process refunds if the number of participants changes. We often have extra capacity on the day if you wish to add more to the booking however this cannot be guaranteed.
Wild Pines Park Ltd shall be entitled to cancel your booking at any time. In the event that Wild Pines Park Ltd decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
In the event that it proves necessary to close the ropes course or other activities for reasons beyond the control of Wild Pines Park Ltd (i.e. extreme weather conditions) and you have not started the activity, you will be offered an alternative date and time. If your session is delayed due to the weather and you choose not to wait and leave the site, there will be no refunds.
SAFETY
The Activities comprise a challenging high ropes course and participation is not without risk, all participants will receive detailed safety training from an instructor.
Wild Pines Park Ltd reserves the right to refuse admittance to the ropes course or to remove a participant from the ropes course should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
After the safety briefing, participants will not be directly supervised by an instructor. Participating adults must sign a Risk Acknowledgment & Regulations stating that he or she will accept responsibility for their own safety and for supervision of children in his or her care.
All participants must be reasonably fit and healthy. It is your responsibility to ensure that all members of your party meet these requirements.
All participants are required to wear a safety harness provided by Wild Pines Park Ltd and fitted by one of our qualified instructors. Harnesses are only to be adjusted by the instructor, serious injury can occur if participants attempt to interfere with their harness in any way.
The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities they are advised to walk the course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others.
Due to the physical nature of the Activities and the fitting of our harness (which may be uncomfortable for pregnant women), we recommend that pregnant women should not take part. You will have to sign a disclaimer to state that you are not pregnant before participating.
Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
The Activities will remain open in most weather conditions (but not in the event of gales, lightning, heavy ice or snow).
Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited. Subject to that, Wild Pines Park Ltd shall not be responsible for loss of or damage to personal property brought to the site, or for losses arising other than from its negligence or breach of duty.
No refunds or compensation will be payable by Wild Pines Park Ltd in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
CLOTHING
For safety reasons, Wild Pines Park Ltd has the right to refuse entry should a potential customer be inappropriately dressed; i.e. no open toed sandals, flip flops, or skirts will be permitted. Any loose fitting items, jewellery, etc. need to be removed or taped.
UNDER 16's
Children are not allowed to be left alone on site or whilst participating in an activity. A parent or guardian must be present to ensure their safety whilst on site. Wild Pines Park accepts no responsibility for under 16s left alone in the woodland.
FREE ACTIVITIES AND THE SITE
There are a number of activities on site that are used for other purposes, such as team building. These activities have been risk assessed as safe. They are used under the supervision of trained and competent staff. By accepting this booking, you take full responsibility for your group whilst on site and for their safety whilst on the ground outside of the instructors’ view.
All activities, including swings, hammocks, den building, treasure hunting, pond watching, tug of war, etc. (this is not a complete list) are not to be undertaken without the express permission and supervision of an instructor. Use of any of these activities includes a risk and, by agreeing to this booking, you agree to accept responsibility for all those in your booking group.
You must assume that activities outside of the ones you have booked for are not safe. Wild Pines Park Ltd accepts no responsibility for injuries occurring through the use of the equipment, games, or leisure accessories that are throughout the site.
Events
Events are held throughout the year. Only members of the public who have been given express permission are able to participate in these events. Careful consideration should be given if you are unsure of what the event entails.
The safety of yourself and your group is the lead booker’s responsibility when not on a supervised activity. Each paid activity has been risk assessed as safe. Instructions must be followed at all times. Do not go outside of the cordoned off areas. Do not go into areas of unlit woodland in low level light without express permission from senior members of staff.
Events held at night have additional risks and by making this booking you agree to the increased risk that they may entail. On completion of any safety briefs, it is your responsibility to ensure that you and your group wish to continue. There are no refunds given if you decide not to partake in the activities.